Privacy Policy

Last Updated: April 9, 2025

Introduction

Investate Brilliance ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

We adhere to the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws. By accessing or using our services, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

Personal information is data that can be used to identify you directly or indirectly. We may collect:

Name, email address, phone number, and postal address
Financial information necessary for investment consulting services
Professional information, such as occupation and company name
Identity verification information as required by financial regulations
Information provided in communications with us

Non-Personal Information

We may also collect non-personal information that does not directly identify you, including:

Browser type and version
Operating system
IP address
Referring website
Time and date of website visits
Pages viewed
Other anonymous usage data

How We Collect Information

We collect information through various methods:

Direct Interactions: When you contact us, request information, submit forms, subscribe to newsletters, or use our services.
Automated Technologies: When you visit our website, we may use cookies, web beacons, and similar technologies. For more information, please see our Cookie Policy.
Third Parties: We may receive information about you from third parties, such as business partners, service providers, and publicly available sources, in accordance with applicable law.

How We Use Your Information

We use your information for various purposes, including:

Providing, maintaining, and improving our services
Processing transactions and managing your account
Communicating with you about our services, updates, and promotions
Responding to your inquiries and providing customer support
Conducting market research and analysis
Complying with legal obligations and regulatory requirements
Protecting our rights, property, and safety, and those of our users and the public
Detecting, investigating, and preventing fraudulent or illegal activities

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We regularly review our security procedures and consider appropriate new security technology and methods. We also maintain physical, electronic, and procedural safeguards to protect your information during collection, storage, and disclosure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

Your Rights

Under South African data protection laws, you have certain rights regarding your personal information, including:

Right to Access: You have the right to request information about the personal data we hold about you.
Right to Rectification: You have the right to request that we correct inaccurate or incomplete information about you.
Right to Erasure: In certain circumstances, you have the right to request that we delete your personal information.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
Right to Data Portability: You have the right to request that we transfer your data to another controller under certain conditions.
Right to Object: You have the right to object to our processing of your personal information under certain conditions.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

We have implemented appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally, including when transferred to countries that may not provide the same level of protection as the laws in your country of residence.

Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Investate Brilliance
123 Investment Avenue, Sandton, Johannesburg, South Africa
Email: [email protected]
Phone: +27 10 123 4567

We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

Information Officer

In accordance with the Protection of Personal Information Act (POPIA), we have appointed an Information Officer who is responsible for ensuring compliance with data protection laws. You may contact our Information Officer at:

Information Officer
Email: [email protected]
Phone: +27 10 123 4568

Complaints

If you believe that we have not complied with our obligations under this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the Information Regulator in South Africa:

The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: [email protected]